Terms of Use

1. About SMRT Funnel

SMRT Funnel provides business-to-business appointment-setting, prospecting, outreach, qualification, follow-up, and related services, primarily for HVAC businesses.

Our website provides information about SMRT Funnel, our services, approach, content, success stories, and ways to contact or engage with us.

2. Acceptance of These Terms

By accessing or using this website, you represent that you are legally capable of agreeing to these Terms.

If you are using the website on behalf of a company, organization, or other entity, you represent that you have authority to act on its behalf with respect to your use of the website.

3. Website Use and Client Services

These Terms govern use of our public website. They are not intended to replace a proposal, statement of work, order form, services agreement, master services agreement, or other written contract entered into between SMRT Funnel and a client.

If you become a client of SMRT Funnel, the applicable written client agreement may contain additional or different terms relating to pricing, payment, deliverables, responsibilities, service levels, confidentiality, data processing, termination, and other commercial matters.

If there is a conflict between these website Terms and a separately executed client agreement relating to paid services, the client agreement will govern that client relationship to the extent of the conflict.

4. Requests, Forms, and Inquiries

You may use our website to request information, submit an inquiry, request contact, provide information about your business, or express interest in SMRT Funnel services.

Submitting a form, requesting information, or communicating with us does not by itself create a client relationship, guarantee that we will provide services, or create a binding agreement for paid services.

A client relationship will generally begin only after the parties agree to the applicable commercial terms or execute an appropriate agreement.

You agree that information you voluntarily provide through our website will be accurate to the best of your knowledge and will not knowingly infringe the rights of another person.

5. Communications

If you contact us, submit information through a form, request information, book an appointment, or otherwise engage with SMRT Funnel, we may communicate with you through channels reasonably related to your interaction with us.

These communications may include email, telephone calls, SMS or text messages, appointment communications, customer service messages, and other electronic communications as permitted by applicable law.

Marketing communications are subject to applicable consent, identification, unsubscribe, opt-out, and other direct-marketing requirements.

Additional information about our handling of personal information and communications is available in our Privacy Policy.

6. Permitted Use

You may use the website for lawful business and informational purposes and in accordance with these Terms.

You may view, access, and use publicly available content for your own legitimate internal or informational purposes, subject to our intellectual property rights.

7. Prohibited Use

You may not use the website in a manner that violates applicable law, infringes another party's rights, interferes with website operation, or creates an unreasonable security or operational risk.

Without limiting the foregoing, you may not:

• attempt to gain unauthorized access to the website, systems, accounts, servers, or networks;
• introduce malware, malicious code, viruses, or other harmful technologies;
• interfere with, disrupt, overload, disable, or impair the website;
• use the website to conduct unlawful, fraudulent, deceptive, abusive, or harmful activity;
• impersonate SMRT Funnel, a client, another person, or another organization;
• misrepresent your affiliation with another person or entity;
• attempt to circumvent security, access controls, or technical restrictions;
• use automated methods to access, scrape, extract, copy, or reproduce website content in a manner that violates applicable law or our rights; or
• use our trademarks, branding, content, or materials in a misleading manner or in a way that suggests an affiliation or endorsement that does not exist.

8. Intellectual Property

Unless otherwise indicated, the website and its original content, branding, design, graphics, text, logos, videos, visual elements, software, processes, and other materials are owned by or licensed to SMRT Funnel and are protected by applicable intellectual property laws.

Nothing in these Terms grants you ownership of any SMRT Funnel intellectual property.

You may not reproduce, distribute, modify, republish, sell, commercially exploit, or create derivative works from protected website content without appropriate authorization, except where permitted by applicable law.

SMRT Funnel, SMRT Funnels, associated logos, and other brand identifiers may be trademarks or trade names of SMRT Funnel.

9. Information and Materials You Submit

You remain responsible for information, materials, messages, files, business data, or other content that you voluntarily submit to SMRT Funnel.

You represent that you have the right or authority to provide such information to us for the purpose for which it is submitted.

You grant SMRT Funnel the rights reasonably necessary to receive, store, process, and use that information to respond to your request, provide services, communicate with you, and otherwise perform the purposes described at the time of collection, subject to our Privacy Policy and applicable law.

10. Third-Party Services and Links

Our website may include links to, integrations with, or functionality provided by third-party websites, platforms, communication providers, scheduling tools, social networks, analytics providers, or other external services.

Third-party services are operated independently from SMRT Funnel and may be subject to their own terms, privacy policies, and practices.

We do not control and are not responsible for the availability, security, accuracy, content, or practices of independent third-party services.

Your use of a third-party service is at your own discretion and may be governed by the terms of that provider.

11. Website Information and Accuracy

We aim to provide useful and accurate information about SMRT Funnel and our services, but website information may change over time.

Content may occasionally contain errors, omissions, outdated information, or technical inaccuracies.

We may update, correct, modify, remove, or replace website content at any time without prior notice.

Descriptions of services on the website are general informational descriptions and do not necessarily represent the exact scope, deliverables, pricing, or commercial terms applicable to a specific client engagement.

12. Results and Performance

SMRT Funnel provides appointment-setting, outreach, qualification, and related services designed to help businesses create more qualified sales conversations.

While we work to deliver strong and consistent results, appointment volume can vary based on factors such as market conditions, target audience, geographic area, offer, timing, competition, prospect availability, and other circumstances outside our control.

Any appointment figures, examples, projections, or success stories presented on our website are intended to illustrate particular experiences and should not be interpreted as a guarantee of future performance.

13. Success Stories and Testimonials

We may publish customer experiences, testimonials, success stories, examples, or appointment performance information where appropriate.

These materials illustrate particular experiences and circumstances and are not guarantees, warranties, or representations that another client will achieve the same or similar appointment results.

Actual appointment results may vary based on the circumstances of each engagement.

We intend to use testimonials, client information, and performance information only where we have an appropriate basis to do so and subject to applicable requirements.

14. Availability of the Website

We may modify, suspend, restrict, discontinue, or temporarily make unavailable all or part of the website for maintenance, security, technical, operational, commercial, or other reasons.

We do not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from harmful components.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.

Except where expressly required by law or agreed in a separate written contract, SMRT Funnel disclaims warranties and representations of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.

Nothing in these Terms excludes a warranty, right, or remedy that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SMRT Funnel and its owners, directors, officers, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to your use of, or inability to use, the website.

This may include loss of profits, revenue, business opportunity, goodwill, data, or other intangible losses where such exclusions are permitted by law.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

Liability arising under a separate paid client engagement may instead be governed by the applicable written client agreement.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SMRT Funnel and its owners, directors, officers, employees, contractors, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful misuse of the website, your violation of these Terms, or your infringement of another party's rights.

This section does not apply where prohibited by applicable law.

18. Privacy and Cookies

Our collection and use of personal information is described in our Privacy Policy .

Information about cookies and similar technologies is described in our Cookie Policy .

Those policies should be read together with these Terms.

19. International Use

SMRT Funnel operates globally and the website may be accessed from multiple jurisdictions.

You are responsible for ensuring that your use of the website complies with laws applicable to you in your location.

The availability of the website in a particular jurisdiction does not mean that SMRT Funnel is offering every service in every jurisdiction or that every feature or communication method is available everywhere.

20. Suspension or Termination of Access

We may restrict, suspend, or terminate access to the website where we reasonably believe that a user has violated these Terms, created a security risk, engaged in unlawful or abusive activity, or interfered with the website or the rights of others.

We may also take appropriate technical, legal, or operational action where necessary to protect SMRT Funnel, our clients, website visitors, service providers, or other parties.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of the website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by applicable law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue in effect.

23. No Waiver

A failure by SMRT Funnel to enforce a provision of these Terms does not waive our right to enforce that provision or another provision in the future.

24. Applicable Law and Disputes

These Terms are subject to applicable law, including any mandatory rights that cannot lawfully be waived or limited.

Any dispute relating solely to use of the public website will be handled before a court or other forum having lawful jurisdiction over the dispute, unless another valid agreement between the parties provides otherwise.

Disputes arising from paid client services may be subject to the governing-law, dispute-resolution, or jurisdiction provisions contained in the applicable client agreement.

25. Entire Agreement for Website Use

These Terms, together with the Privacy Policy and Cookie Policy where applicable, constitute the terms governing your general use of the public SMRT Funnels website.

They do not replace a separately executed client agreement, confidentiality agreement, data processing agreement, statement of work, or other contract between SMRT Funnel and another party.

26. Contact Us

If you have questions regarding these Terms of Use, you may contact SMRT Funnel using the details below.